White Paper: The seven habits of highly effective call centres
In this white paper, eGain, the technology provider, look at the seven habits that make up an effective call centre.
The seven habits are
- Habit 1 : Be proactive - Harness the power of new technologies
- Habit 2 : Begin with the end in mind - start with mission statements, goals, road maps and metrics
- Habit 3 : Put first things first - let priorities drive initiatives
- Habit 4 : Think win/ win - what's good for your customer is good for you too
- Habit 5 : Seek first to understand, then to be understood - know your customer
- Habit 6 : Synergize - bring it all together with a customer interaction hub
- Habit 7 : Sharpen your saw (the right one, that is)
Click here to download the white paper (no registration required) |
