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Last updated 24-Feb-2005

Welcome to Call Centre Helper

The aim of this site is simple - to provide you with the best call centre help and advice. Whether you are a call centre agent, team leader, call centre manager or director - if you work in strategy or operations, if you are a supplier or a consultant - we want to provide you with the best call centre information. We want to provide you with the information you need in a way that is clearly presented.

New to Call Centre Helper

Call Quality Monitoring problems

Training agents in a multimedia call centre

Why agents play tricks

Motivational Games

Call centre jokes

Working in Indian Call Centres

Indian Outsourcing perspectives

Contents

Monitoring

CMR - Customer Managed Relationships

Call Centre News

Music on hold

Improving quality

Improvements without new technology

Hints and tips

Consolidating call centres

Internet call centres

Jargon buster

This site is supplied and written by volunteers - some of whom have been working in call centres for the past 15 years. We have seen the industry change from it's early rapid growth into the mature state that it is in today. We want to see the industry develop and have devoted this site to making it happen.

We are adding more information to Call Centre Helper on a weekly basis so please bookmark this site and come back to it on a regular basis.

If you prefer, subscribe to our newsletter by entering your email address at the bottom of this page. In the newsletter we will include the best call centre hints and tips.